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Servicing And Service Packages

Bright Instruments offer high quality, fast, reliable cryostat and microtome service and repairs, by trained service engineers with many years’ professional experience. It is recommended that all instruments are serviced annually, this will help to keep the instrument in good condition, reduce the risk of breakdowns, and prolong its life span.

At Bright Instruments we can offer our customers an annual service contract agreement tailor made to suit your needs and budget. Contract customers receive priority treatment, annual service due reminders, and discounts for multiple-machine contracts.

WARRANTY

We are very proud to be able to offer a full 1 year parts warranty with all our new machines.

IMPORTANT: DECONTAMINATION CERTIFICATE

Please note, a decontamination certificate must be completed for Bright Instruments to service your machines. Please download it and have it ready for the arrival of an engineer.

SERVICING

To further support our warranty offering, we also offer three simple annual packages which can run alongside the warranty and also as a standalone product thereafter.

Annual Service Contract Package Options:

  • Comprehensive: Fully inclusive of travel, labour and callouts (payable in advance). Parts and consumables including filters are not covered. Machines must be in good working order before taking the comprehensive level contract as otherwise you may be charged extra repairs
  • Standard Plus: Service charge and travel included, parts, labour and callouts extra charge
  • Standard: Service charge only. Parts, travel, labour and callouts extra charge

Note: To ensure your machine continues to be reliable and maintains its quality cut we recommend it is re-calibrated by one of our engineers annually as part of an annual service visit.

**Please note that all machine service arrangements are subject to health and safety compliance and current EU legislation.**

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